Support Engineer New York City, San Francisco, or remote
For our users, support is everything. If a user experiences a problem, they have a problem right now. Not tomorrow. Not in a couple hours. Now. Nodejitsu Support Engineers stand on the front-lines and fight for the user. As a Support Engineer you will assist users in real-time via IRC, GitHub, Email, Twitter, and any other medium where users might need support.
At Nodejitsu, we treat support issues as opportunities to improve our platform and build customer loyalty. If a user has a problem, it is not only your responsibility to solve the immediate issue, but to also take steps so that the problem is permanently eliminated from our platform (preferably with a pull request).
Senior and Managerial Support roles are available.
Responsibilities
- Oversee and improve the support process at Nodejitsu
- Assist users in #nodejitsu on IRC
- Triage and respond to issues on GitHub
- Improve Nodejitsu platform by initiating projects based on user-feedback
Requirements
- Friendly attitude
- Experience managing and contributing to open-source projects
- Knowledge and experience with Nodejitsu tools: jitsu, flatiron, etc.
- High aptitude for self-management
- Remote or on-site in New York City, San Francisco, or Austin TX
Interested? Introduce yourself to our Head of Support, Charlie McConnell: [email protected].